Frequently Asked Questions about your Castle of Sant'Angelo tickets
How and when will I receive my tickets?
1. Booking confirmed
After completing your purchase, you will receive a booking confirmation email. If the tickets are nominative, you will always receive a form to complete your personal details via email, WhatsApp, and SMS. It is essential to complete it within 30 minutes after the booking in order to correctly issue the tickets.
2. Ticket delivery
Our delivery commitment is:
- Up to 24 hours before the visit for advance bookings.
- Up to 1 hour before the visit for bookings made less than 24 hours in advance.
Once the tickets are available, you will receive them by email and, additionally, we may send them via WhatsApp and/or SMS for your convenience. Moreover, 24 hours before your visit, you will receive an automatic reminder through the same channels.
3. Exception: tours with on-site ticket delivery
For guided tours, tickets are not sent in advance, as they are handed directly to the customer by the guide.
- Tickets are delivered at the meeting point on the day and time of the visit.
- The customer must go to the meeting point indicated in the booking confirmation email.
The type of tour purchased (digital delivery or on-site delivery) is clearly indicated in the booking confirmation email, sent immediately after purchase.
Is the ticket to enter Castel Sant'Angelo included in my purchase?
Yes, your entrance ticket is included in the purchase of the tour.
What should I do if I have booked a GUIDED TOUR?
At the time of purchase, you are informed of the meeting time and place. As a recommendation, please arrive at least 15 minutes in advance to meet your guide and enjoy the visit without any issues.
What should I do if I purchased tickets with an AUDIO GUIDE?
If you purchase tickets with an audio guide for Castel Sant'Angelo, you will receive two emails. The first one contains your booking confirmation, and the second includes a link and instructions to access your private customer area, where you will find your tickets and audio guide.
What documentation do I need to access the monument?
You must bring your original identification document, as tickets for Castel Sant'Angelo are nominative. You must present the original document, either an ID card or passport. Copies, photos on your phone, or digital copies are not accepted.
Can I carry my tickets in digital format?
Yes, in fact you will receive them in digital format. However, you must present the original digital ticket with the barcode clearly visible, never a copy or a photo of the screen. At the entrance, you may be asked to increase your screen brightness or enlarge the code for better scanning.
Do children need tickets to access Castel Sant'Angelo in Rome?
Yes, as tickets are nominative, children also need their own personal ticket.
Can I change or cancel my Castel Sant'Angelo tickets?
No. Once the ticket purchase process has been completed, it is not possible to modify any details, including name, date, or time. Cancellations are not permitted and refunds are not available. These purchase conditions are clearly stated during the booking process on our website and are explicitly accepted in our cancellation policies.
There are no exceptions of any kind, including illness, COVID, work-related reasons, or trip cancellation, as established by the institution.
Once the ticket purchase is completed, NO RETURNS OR REFUNDS ARE ACCEPTED. The only exception is the unexpected closure of the monument due to force majeure. In such a case, a full refund will be issued automatically using the same payment method.
Can I exercise the right of withdrawal?
No, the right of withdrawal does not apply in accordance with Law 3/2014 of March 27, which amends the consolidated text of the General Law for the Protection of Consumers and Users, approved by Royal Legislative Decree 1/2007 of November 16. Article 103, which lists exceptions to the right of withdrawal, states that it does not apply to leisure services when the contract provides for a specific date or period of performance.
Is it possible to eat inside the monument?
No, eating is not permitted in the exhibition areas of Castel Sant'Angelo, but there is a café available inside the monument.
Is there a cloakroom service at the monument?
There is no cloakroom service, so you must visit without luggage and only carry a small bag or backpack.
Is the visit cancelled in case of rain?
No, the visit to the castle takes place regardless of weather conditions.
What happens if the monument closes?
If the monument has to close due to force majeure without prior notice, the visit will be rescheduled for another date. If rescheduling is not possible, a full refund of the ticket price will be issued.
Are pets allowed inside the monument?
Pets are not allowed inside Castel Sant'Angelo. If you need to visit with an assistance animal, you must contact the museum services in advance.
Can I enter Castel Sant'Angelo at a different time than the one selected during purchase?
It is not possible to enter the monument at a time or date different from those selected during the purchase process.
How long can I stay inside Castel Sant'Angelo?
There is no time limit to enjoy the monument once you have entered, other than the official closing time.
How long does it take to visit Castel Sant'Angelo in Rome?
A visit to Castel Sant'Angelo can last between 1 and 3 hours, depending on how much time you spend in the different rooms and enjoying the views from the outdoor areas.
Who is buried in Castel Sant'Angelo?
Castel Sant'Angelo was originally built as an imperial mausoleum, and therefore emperors such as Septimius Severus, Antoninus Pius, Marcus Aurelius, and Hadrian, as well as some members of their families, are buried here.
What is inside Castel Sant'Angelo?
This monument has a very rich history and evolution, so you will find everything from the imperial mausoleum and medieval prison cells to Renaissance papal apartments, various art collections in exhibition halls, the upper terrace with the famous statue of the Archangel Michael, and finally the elevated passage known as the “Passetto di Borgo” that connects the Vatican with the castle.